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Thank you for purchasing through Wise Solutions Ltd online platform! We are based in Providenciales and are happy to ship your purchases throughout the Turks and Caicos Islands. Please read our shipping policy carefully to understand the process and potential limitations.
Shipping Destinations:
We ship to all inhabited islands within the Turks and Caicos Islands.
Shipping Methods & Carriers:
We utilize a combination of air and sea freight for interisland shipping, depending on the destination, package size, weight, and the nature of the product. We primarily work with local carriers and freight services. Specific carrier information will be provided upon shipment confirmation.
Air Freight: Used for smaller, lighter packages and time-sensitive deliveries to islands with regular air service (e.g., North Caicos, Middle Caicos, South Caicos, Grand Turk). Please note that air freight is subject to flight schedules and availability, which can vary. Certain items may be restricted from air transport due to safety regulations (e.g., hazardous materials).
Sea Freight: Used for larger, heavier packages, and shipments to islands with less frequent air service or when air freight is not feasible. Sea freight is generally more cost-effective but takes longer. Shipping times are dependent on boat schedules and weather conditions.
Shipping Costs:
Shipping costs are calculated based on the following factors:
Destination Island: Shipping costs vary depending on the distance and transportation options to your specific island.
Package Weight and Dimensions: Larger and heavier packages will incur higher shipping fees.
Shipping Method (Air or Sea): Air freight is typically more expensive than sea freight.
Declared Value (for insurance): Optional shipping insurance is available for an additional fee and is recommended for valuable items.
Shipping costs will be calculated and displayed at checkout before you complete your order. You will have the opportunity to review these costs before finalizing your purchase.
Shipping Times:
Providenciales: Orders within Providenciales are typically processed and delivered within [Number] business days.
Other Islands: Shipping times to other islands vary significantly depending on the destination and chosen shipping method.
Air Freight: Deliveries via air freight typically take [Number] to [Number] business days after the order has been processed and dispatched from our Providenciales location. Please allow extra time for processing and coordination with the airline.
Sea Freight: Deliveries via sea freight can take [Number] to [Number] business days or longer after the order has been processed and dispatched. We will provide an estimated timeframe, but actual delivery times may be affected by boat schedules, tides, and weather.
Pre-Orders and Special Orders:
For pre-orders and special orders that we procure from our suppliers globally, please note that shipping times will be longer. These orders require additional processing time for us to receive the items from our suppliers before they can be shipped to you.
Estimated Arrival Time: The estimated arrival time for pre-orders and special orders will be clearly indicated on the product page and at checkout. This timeframe includes the time required for the product to be shipped from its origin to our Providenciales location, as well as the standard processing and shipping time within the Turks and Caicos Islands.
International Shipping: We will handle all necessary customs procedures and import documentation for these orders.
Updates: We will keep you updated on the status of your pre-order or special order and notify you as soon as it has been shipped from our Providenciales location. Please be aware that international shipping times can vary significantly and are subject to customs delays and other unforeseen circumstances.
We will make every effort to provide you with an estimated delivery date at the time of shipment. However, these are estimates only, and we are not responsible for delays caused by the carrier, weather, or other unforeseen circumstances.
Order Processing Time:
Order processing typically takes 1 to 2 business days after your order is received at our Providenciales location, excluding pre-orders and special orders (see above). This includes order verification, product preparation, and packaging.
Shipping Restrictions:
Certain items may be restricted from shipping due to size, weight, or safety regulations. We will notify you if any items in your order are subject to shipping restrictions. Hazardous materials, flammable liquids, and certain other items cannot be shipped via air or sea to some islands.
Tracking Information:
Once your order has been shipped, we will provide you with tracking information, if available, so you can track the progress of your shipment. However, tracking capabilities may be limited for some interisland shipments, especially those via sea freight.
Delivery Confirmation:
We recommend providing a valid phone number and email address at checkout so the carrier can contact you to arrange delivery, particularly for sea freight shipments. Please ensure someone is available to receive the package at the designated delivery address.
Damaged or Lost Packages:
If your package arrives damaged, please refuse delivery and contact us immediately. If you discover damage after accepting the package, please contact us immediately upon receipt. For lost packages, please contact us within 3 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Changes to this Policy:
We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions regarding our shipping policy, please contact us at customersupport@wisesolutionsltd.com or call +16499463340.
Thank you for choosing Wise Solutions Ltd. We are committed to providing high-quality products and excellent customer service. This Refund Policy outlines the terms and conditions under which we offer refunds. Please read it carefully before making a purchase. This policy is in accordance with the laws of the Turks and Caicos Islands.
General Refund Conditions:
Due to the nature of our products and services, all sales are final. We do not offer refunds or exchanges on non-physical products, digital items, downloadable content, or cellphone unlocking services. Please carefully review your order before completing your purchase to ensure you have selected the correct product or service.
Specifically, the following items and services are non-refundable:
Digital Items: All digital goods, including but not limited to software, licenses, digital downloads, and virtual currency, are non-refundable.
Downloadable Content: All downloadable content, including but not limited to ebooks, music, videos, and software, is non-refundable.
Cellphone Software and Unlocking Services: All cellphone unlocking services are non-refundable. It is the customer\'s responsibility to ensure the device is eligible for unlocking before purchasing this service. We are not responsible if the unlock is unsuccessful due to factors outside of our control, such as incorrect device information provided by the customer or prior modifications to the device.
Damaged or Defective Items (Electronics Only):
In the rare event that you receive a physical electronic product that is damaged or defective upon arrival, please contact us immediately upon receipt but no later than [Number] days after delivery. We will assess the situation and, at our discretion, offer a repair, replacement, or refund. This applies only to physical electronic products and does not apply to digital items, downloadable content, or cellphone unlocking services. We may require photographic or video evidence of the damage or defect.
Cellphone Unlocking Service Issues:
While cellphone unlocking services are non-refundable, if you experience an issue with the unlocking process directly caused by our error, please contact us immediately. We will make reasonable efforts to resolve the issue. However, we are not responsible for unsuccessful unlocks due to factors outside of our control, such as incorrect device information provided by the customer, prior modifications to the device, or network restrictions.
Legal Considerations (Turks and Caicos Islands):
This Refund Policy is governed by and shall be construed in accordance with the laws of the Turks and Caicos Islands. Your statutory rights are not affected by this policy. Nothing in this policy excludes or limits any liability for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under applicable law.
Changes to this Policy:
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically for any updates.
Contact Us:
If you have any questions regarding our Refund Policy, please contact us at +16499463340 or customersupport@wisesolutionsltd.com.
Cancellation / Return / Exchange Policy
Cancellation, Return, and Exchange Policy - Wise Solutions Ltd., Providenciales, Turks and Caicos Islands
Thank you for choosing Wise Solutions Ltd. We are committed to providing high-quality products and excellent customer service. This policy outlines the terms and conditions regarding cancellations, returns, and exchanges, including considerations for pre-orders and special orders from overseas. Please read it carefully before making a purchase. This policy is in accordance with the laws of the Turks and Caicos Islands.
Cancellations:
Physical Product Orders (Electronics - In Stock): You may request to cancel your order within 24 hours before the scheduled shipping time. After this 24-hour window, cancellations are not possible. Once an order has been shipped, it cannot be cancelled.
Physical Product Orders (Electronics - Pre-Orders & Special Orders from Overseas): Pre-orders and special orders from overseas are subject to different cancellation terms due to the complexities of international procurement. Cancellations for these orders may be possible within [Number] days of placing the order, but may be subject to a restocking fee of [Percentage]% of the order value. Once the order has been processed with our overseas supplier, cancellations are generally not possible. We will clearly communicate the specific cancellation window and any applicable restocking fees for pre-orders and special orders before you finalize your purchase.
Digital Goods, Downloadable Content, and Cellphone Unlocking Services: Generally, no cancellations are allowed once the purchase is completed. These items are typically delivered instantly, or the service is initiated very quickly.
Cellphone Unlocking Services (Exception):If the unlocking process has not yet begun, a cancellation might be considered at the discretion of Wise Solutions Ltd. However, this is an exception, not a rule. Once the unlocking process is initiated, cancellation is impossible. It is your responsibility to ensure your device is eligible for unlocking before purchasing this service.
To request a cancellation (where applicable), please contact us immediately at +16499463340 or customersupport@wisesolutionsltd.com.
Returns:
Due to the nature of our products and services, all sales are final. We do not offer returns or exchanges on any of our electronic products, digital items, downloadable content, or cellphone unlocking services, except in the limited case of damaged or defective physical electronics (see below).
Specifically, the following items and services are non-returnable:
Electronics: All electronic devices and accessories sold by Wise Solutions Ltd. are non-returnable.
Digital Items: All digital goods, including but not limited to software, licenses, digital downloads, and virtual currency, are non-returnable.
Downloadable Content: All downloadable content, including but not limited to ebooks, music, videos, and software, is non-returnable.
Cellphone Unlocking Services: All cellphone unlocking services are non-returnable.
Damaged or Defective Items (Electronics Only):
In the rare event that you receive a physical electronic product that is damaged or defective upon arrival, please contact us immediately upon receipt but no later than [Number] days after delivery. We will assess the situation and, at our discretion, offer a repair, replacement, or refund. This applies only to physical electronic products and does not apply to digital items, downloadable content, or cellphone unlocking services. We may require photographic or video evidence of the damage or defect.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a physical electronic product, please contact us regarding a potential return (if eligible due to damage/defect) and place a new order for the desired item.
Cellphone Unlocking Service Issues:
While cellphone unlocking services are non-refundable, if you experience an issue with the unlocking process directly caused by our error, please contact us immediately. We will make reasonable efforts to resolve the issue. However, we are not responsible for unsuccessful unlocks due to factors outside of our control, such as incorrect device information provided by the customer, prior modifications to the device, or network restrictions.
Pre-Orders and Special Orders from Overseas:
Pre-orders and special orders from overseas are subject to the manufacturer\'s warranty. While we will assist you with any warranty claims, any fees incurred in the process, including but not limited to shipping costs to and from the manufacturer, customs fees, or repair costs not covered by the warranty, will be the responsibility of the customer.
Legal Considerations (Turks and Caicos Islands):
This Cancellation, Return, and Exchange Policy is governed by and shall be construed by the laws of the Turks and Caicos Islands. Your statutory rights are not affected by this policy. Nothing in this policy excludes or limits any liability for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under applicable law.
Changes to this Policy:
We reserve the right to modify this Cancellation, Return, and Exchange Policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically for any updates.
Contact Us:
If you have any questions regarding our Cancellation, Return, and Exchange Policy, please contact us at +16499463340 or customersupport@wisesolutionsltd.com.
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